Congratulations on receiving your new gaming PC from Jiyu-tech! Here's a step-by-step guide to help you get started and start gaming: 1. Carefully unpack your gaming PC, ensuring you remove any internal packaging. Sometimes the packaging may be stuck to connectors inside the PC. If this happens, gently remove the packaging while securely holding the connectors. The foam used in your Jiyu-tech gaming PC is custom-fitted to protect its internal components. Remember to store all the packaging in case you need it for returns or warranty purposes. If you require additional packaging materials for return shipping, please reach out to our customer care team. 2. Check your gaming PC for any shipping damage. We thoroughly test and conduct strict quality control measures on each gaming PC before it leaves our facility. While most gaming PCs arrive without any defects even after going through third-party couriers, shipping can sometimes cause components to shift, detach, or sustain damage. If you notice any internal or external issues, please contact our customer care team immediately. If there are broken glass panels, do not attempt to handle or remove any glass shards from the surface of your computer, internal components, or the shipping box without wearing protective clothing. 3. Connect your desired peripherals to the Input/Output ports, making sure to plug any display devices into your graphics card. These ports are located horizontally midway down the back of your computer's case and are connected to your gaming PC's graphics card. There are also vertical ports among the USB and other Input/Output ports at the top of your gaming PC. However, please note that these vertical ports connect to your motherboard, which is not designed for high-performance gameplay. Using these ports may result in a significantly compromised gaming experience or no display at all. 4. Plug your gaming PC into a power source using the provided power cable. While similar power cables may be used with other appliances or computers, we recommend using the supplied power cable specifically designed for your Jiyu-tech gaming PC. Ensure that the power switch on your PC's power supply is set to the 'I' (on) position. If it is set to 'O' (off), your gaming PC will not power on. You can find the power switch at the bottom of your gaming PC tower, typically next to where the computer plugs into the wall. 5. You're ready to power on your computer! At Jiyu-tech, we thoroughly test every computer as a fully integrated product before shipping it to you. Your gaming PC has undergone benchmarking, quality control checks, and careful packaging. When you power on your PC, you should find an activated installation of Windows with all the necessary drivers for stock components, RGB software, and XMP enabled. Get ready to enjoy gaming on the best gaming PC around! If you have any further questions or need assistance, our customer care team is here to help. Happy gaming with your Jiyu-tech gaming PC!

At Jiyu-tech, we understand the importance of a seamless shipping and returns process when it comes to custom computers. Here's some information regarding shipping and returns for our custom-built systems: Shipping: Timely Delivery: Once your custom computer is built and passes our rigorous quality control checks, we strive to ensure its prompt shipment to your designated address. Secure Packaging: We take utmost care in packaging your custom computer to protect it during transit. Each component is securely placed and protected to minimize the risk of damage. Tracking Information: Once your order is shipped, we provide you with tracking details, allowing you to monitor the progress of your package and estimate its arrival. Couriers and Insurance: We work with reputable shipping partners to ensure reliable delivery. Additionally, we may offer shipping insurance to provide extra protection against potential loss or damage during transit. Please check our shipping policies for specific details. Returns: Warranty Coverage: We provide comprehensive warranties on individual components of your custom computer. Each component may have its own warranty period and terms, which will be clearly specified at the time of purchase. In case of any defects or issues covered under warranty, we will work with you to resolve them promptly. Return Authorization: If you encounter any problems with your custom computer, please contact our customer care team to initiate the returns process. Depending on the nature of the issue, we will provide you with a return authorization and instructions on how to proceed. Packaging for Returns: To ensure the safe return of your custom computer, please retain the original packaging materials. This will help protect the components during transit and facilitate a smooth return process. Return Shipping: The responsibility for return shipping may vary based on the circumstances. If the return is due to a defect covered under warranty, we may arrange and cover the return shipping costs. However, if the return is due to a change of mind or non-warranty related issues, you may be responsible for the return shipping expenses. Please refer to our return policies or contact our customer care team for specific details. Refunds or Replacements: Once we receive and inspect the returned custom computer, we will assess the situation based on the warranty coverage and the nature of the issue. We will then proceed with either a repair, replacement, or refund, as deemed appropriate. We strive to ensure customer satisfaction with our custom computers and aim to provide efficient shipping and returns processes. If you have any specific questions or concerns regarding shipping or returns, please reach out to our customer care team for personalized assistance.

At Jiyu-tech, we value the satisfaction and peace of mind of our customers when it comes to technical support and warranty for their custom computers. Here's an overview of the technical support and warranty services we offer: Technical Support: Knowledgeable Experts: Our dedicated technical support team consists of knowledgeable experts who are well-versed in the intricacies of custom-built computers. They are ready to assist you with any technical inquiries or concerns you may have. Communication Channels: We offer multiple communication channels for technical support, including email, live chat, and phone support. Choose the method that suits you best, and our team will promptly respond to your queries. Troubleshooting Assistance: If you encounter any issues with your custom computer, our technical support team will guide you through the troubleshooting process step by step. We will work with you to identify and resolve any software or hardware-related problems. Software and Driver Support: We provide assistance with software installation, driver updates, and compatibility issues. Our team can help ensure that your custom computer is running optimally and that you have the latest drivers and software installed. Warranty: Component Warranties: Each individual component of your custom computer may carry its own warranty, as provided by the respective manufacturers. The specific warranty terms and duration for each component will be clearly outlined at the time of purchase. Warranty Coverage: Our warranties typically cover defects in materials and workmanship for the specified duration. If any covered issues arise during the warranty period, we will work with you to resolve them efficiently. Warranty Claims: If you believe your custom computer is experiencing a warranty-covered issue, please reach out to our customer care team. We will guide you through the warranty claim process and provide the necessary assistance to address the problem. Repair, Replacement, or Refund: Depending on the nature and severity of the warranty claim, we will determine the appropriate course of action. This may involve repair, replacement of the defective component, or in certain cases, a refund. Non-Warranty Repairs: For any repairs or replacements needed outside the warranty coverage, our technical support team can provide guidance on available options and associated costs. Please note that warranty coverage may vary for different components, and certain conditions or exclusions may apply. We recommend reviewing the specific warranty terms provided with your custom computer or contacting our customer care team for detailed information. At Jiyu-tech, we strive to deliver reliable and high-quality custom computers. Our technical support and warranty services are designed to ensure that you have a smooth and satisfactory experience with your custom-built system. Feel free to reach out to our customer care team for any technical assistance or warranty-related inquiries you may have.